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Terms of Sales (hereinafter referred to as "the Site") is published by the Society JoliBento Inc., whose Head Office is located in Gatineau, 611 Boulevard Alexandre Taché, suite 403. The editor can be reached by email at or by phone at +1 819 962 7010

All content on the website (illustrations, photos, articles, product descriptions, comments) is protected under intellectual property. Any reproduction is strictly prohibited without prior written consent of JoliBento Inc.

All orders placed on the Site are subject to these Terms of Sale. JoliBento Inc. reserves the right to modify or change at any time; the version of the general terms and conditions applicable to any transaction is that appearing online on the website at the time of order.

I-The Customer

The Client declares to be a person aged at least 18 years and have the legal capacity or holds parental permission allowing him to place an order on the Site. When registering your details in the "my account", he must ensure the accuracy and completeness of required data he provides. In case of error in the address of the recipient, JoliBento Inc. cannot be held responsible for failure to deliver the product. JoliBento Inc. reserves the right to cancel any order when it could be considered questionable.


The products offered for sale are those described on the Site. JoliBento takes great care in the presentation and description of these products to best meet the information of the Customer. However, it is possible that minor errors maybe contained on the website, what the client recognizes and accepts. In any case, in the event of non-compliance of the product delivered with its description on the Site, the Customer may either exercise his right of withdrawal or implement the guarantee of compliance of the Company JoliBento inc. which will, if necessary, either exchange or refund of the amount (in whole or part) previously charged.

III- The Order

Order taking on the Site is subjected to the procedure established by the Company JoliBento Inc. concretized by a succession of steps that the client must follow to complete their order. The customer will have the opportunity, before confirming their order, to verify the details including the total price, and correct any errors before confirming it to express his acceptance. Any order confirmed by the Customer is sales contract and acceptance of all the provisions hereof.

The JoliBento Company Inc. refuse any order from a customer with whom there is a dispute or an incident with the payment of a previous order or which contravene the provisions hereof.

In this case, the JoliBento Company Inc. informs the Customer via email. Unless the customer proceeds with the Company JoliBento Inc. to correct elements with error or contrary to these terms of sale, the Company JoliBento Inc. reserves the right not to process the order.

A confirmation email summarizing the order (product, price, availability, quantity ...) will be sent to the customer by the Company JoliBento Inc. To this end, the customer formally accepts the use of email for confirmation by the Company JoliBento Inc. of the content of the order. In any event, bills are submitted during the delivery.

IV-Price and Payment


Product prices are quoted in Canadian dollars, excluding taxes and excluding shipping costs for Canada.

The total price of the order (taxes and shipping included) is indicated in the basket.

JoliBento Inc. has a warehouse in France, all orders for France are not subjected to customs fees.

For all other countries, posted sales prices are deemed tax-free and cannot therefore be subject to a deduction of taxes. Customer acknowledges that he is considered as the importer and he may, depending on the country of delivery chosen at the time of the order; have to pay customs duties and / or importation duties depending on the legislation in the said country.

The JoliBento Inc. Company reserves the right to change prices at any time but the products will be billed based on rates in effect at the time of registration of the order, subject to availability.

2-Method of payment

Products are payable on the day of the order.

The settlement of purchases is made either by credit card. The payment information is transmitted directly to the bank that provides the transaction for Debit. The JoliBento Company do not retain at any time your payment information and they are encrypted at all times.

3-The data recorded and stored by the JoliBento Inc.

Company constitute proof of the order and of all transactions. The data recorded by the payment system constitutes proof of financial transactions.

V- Delivery

Delivery is made to the delivery address given by the customer, provided that it should be the customer's home address or any other individual of their choice.

The delivery cannot be made to hotels or PO boxes.

To ensure that these deadlines are met, the customer must ensure to have provided complete and accurate information concerning the delivery address (such as including: street number, building, stairs, access codes, names and / or interphone numbers, etc.). In case of error on the part of the Customer, Inc. JoliBento do not reimburse.

The indicated deadlines are target dates, corresponding to the average processing time and delivery. The JoliBento Company Inc. cannot be held responsible for consequences due to delayed delivery being it not of his making.

In case of damaged delivery (already open, missing products ...), the Customer shall notify the carrier and JoliBento Company, by any means, any reservations within 3 days of receipt of the product.

Packages are generally dispatched within 48 hours of receiving your payment except Saturday, Sunday and public holidays on the Canadian calendar.

VI- Right of withdrawal

Customers have a right of withdrawal, which they can exercise without any motif, within seven (7) days from the delivery of the order that will be carried on by the return to its fresh new products (in their original packaging, unused, unwashed) accompanied by the order number to the following address:
611 Boulevard Alexandre Taché, suite 403
Gatineau, Qc J9A3G4

The JoliBento Inc. Company will refund the Customer any amounts already paid, minus any shipping charges, under the conditions referred in Article VII below.

VII- Refunds

Refunds products in the cases referred to in Article II and VI will be made by the Company JoliBento within a maximum period of 30 days after the acquisition of the said products. Reimbursement will be made following the same method of payment chosen by the customer at time of order or by delivery voucher.

VIII- Applicable Law

Any order implies full acceptance by the customer to the general conditions of sale. These conditions of sale are governed by Canadian law. In case of dispute, only Canadian courts will have jurisdiction. In case of difficulties or complaints in connection with an order, the customer may contact the Customer Service to find an amicable solution.

IX- Data Protection

Information collected by the Company JoliBento Inc. at a customer's order is necessary for the management of the transaction and for this purpose can be communicated in whole or part to providers of JoliBento Company Inc. occurring within the framework of the execution of the order. The customer is informed that these personal data may be collected by an agency in charge of analysing orders and the fight against fraud credit card. The customer has a right to access, rectify, oppose and delete data concerning him at any time.