Packages are generally sent within 24 hours after receipt of your payment except Saturday, Sunday and public holidays of the French or Canadian calendar.
To reduce our environmental impact, we do not send paper bill. However, when you order you'll receive a summary email for proof.
It is possible to get the cost of shipping directly on the shopping cart page before validating the order. The shipping method is chosen by the customer when multiple options are possible.
JoliBento delivers "almost" around the whole world, for a fee in the shipping up to 60 € order. In addition, the delivery is free for all European countries, the USA, Canada, Australia or Asia.
When the delivery is free, JoliBento determines the most economical shipping method, according to the shipping address and the weight of the package. Some packages can then be sent by post when others will be by a carrier such as Purolator, FedEx or DHL.
JoliBento has 2 warehouses in France and Canada, to facilitate shipments. Having more stocks in Canada, it may be that your delivery for Europe goes directly from our warehouse in Canada.
There are several possible ways depending on the country to receive your package:
If we have stocks in our warehouse in France, the items are in colissimo 48 / 72h, with tracking number (Free over 60 € purchase)
If we do not have stock in France, JoliBento use Canada Post for shipments:
• Standard Delivery: The average time to delivery ranges from 48 to 72 days to Europe. This period may be longer at certain times of the year (before Christmas for example). This package is shipped by plane.
For Canada and the United States:
• Standard Delivery: The average time to delivery ranges from 48 and 72 days to Europe. This period may be longer at certain times of the year (before Christmas for example).
We ship all over the world. If your country can not be selected when ordering, thank you for contacting us. It is always possible to ensure delivery.
If you have a problem in your delivery, it is necessary to contact us by email at email@example.com
JoliBento will find a solution to your problems. In the following cases:
My order is still not arrived:
For packages shipped economy or standard, we expect a period of 45 days after sending to consider a delay as disturbing. It is necessary to first check with your post office if the package does not expect you. Then contact us at contact@jolibento so we can do a search.
My order was damaged:
You received with transporting a damaged or broken item? Thank to notify us within 48 hours following receipt of the package, by e-mail with photos of the damage.
I received the wrong product:
You have an error in your package? We apologize, mistakes happen from time to time! Contact us to arrange this at firstname.lastname@example.org.
The package was returned to us:
Your package has been returned to us by post. We will contact you to arrange a new delivery. In this case, the shipping fee will be charged the cost of the carrier and not the tariffs in place on the site jolibento.com
France and Canada:
As we ship the goods from France or Canada, orders shipped to these countries will not have customs fees.
Upon delivery of your articles, you will have to eventually pay customs charges. JoliBento is not able to determine in advance the amount of these fees, because the calculation is different for each country.
For this amount to be known, you can get closer to the National Board of Customs of your country of residence.
If you have questions, do not hesitate to contact us at email@example.com or 001 819 962 7010.